WDCE Course Descriptions
BSM - Business
BSM118
Skip the Trip
Often groups make decisions and support each other based upon ideas that they don't agree with. Groups may attempt to avoid conflict by agreeing or remaining silent as suggestions and ideas are offered during decision making. Individuals may wait to see the direction others are leaning or just feel like they should agree with the boss. In these scenarios, teams often head down the wrong road. Explore strategies and skills that keep you on the right road and learn how to just "skip the trip." Decision making and problem solving training can help your organization better understand ways to make good decisions. Appropriate for groups, teams, management, executives, advisory boards, or boards of directors.
BSM119
Positive Light
Do you need a refreshed, positive outlook in your workplace? This program is appropriate for all levels of the organization and will help participants discover ways to become even more positive with renewed energy. Based on the popular training program "See The Light to the Power of Positive Thinking" published in The Trainers Warehouse Book of Games (Biech, Elaine-April 2008) training program, author Dennis E. Gilbert will present a dynamic program that helps participants discover ways to think positively in the workplace.
BSM120
Workplace Age and Generation Diversity
Age and generation differences in the workplace can hinder optimum performance and serve as a catalyst for communication breakdown and dysfunctional teams. This course will help participants discover and learn to embrace differences in opinion and sources of motivation. Often our opinions or motivational drivers are based upon learning experiences and espoused values during our childhood or young adult lives. This course engages participants through experimental learning and promotes discovery of a deeper understanding of life experiences as a result of societal and cultural changes and technological advances.
BSM125
Teamwork Essentials
Today's employee teams need strong relationship and communication skills to build confidence and reassurance with individual team members as well as the group at large. A strong team should develop good habits that are effective to reduce or minimize harmful conflict situations. Through lecture, experiential learning, and mini-assesments, participants will explore leading thoughts on on fundamental factors of communication, building relationships, and improving group cohesiveness through a win-win approach.
BSM126
Feedback and Performance Appraisals
Essential to building high performance, giving appropriate feedback builds trust and strengthens relationships. This course focuses on examining ways to send the appropriate message while not shutting down or diminishing employee contributions. Course discussion will also highlight ways to reduce the fear and manage difficult appraisals.
BSM127
Exploring Stereotypes and Personalities
Stereotypes form the basis for much of our workplace interaction. Human nature through learned responses guides us to for stereotypes and biases. Often these learned reactions to others either help or hinder our workplace performance. This course focuses on how we form stereotypes, how to expand our circle of influence, and examines embracing different personalities in the workplace.
BSM128
Workplace Laws and Regulations
The course will provide an overview of the laws and regulations that govern the American workplace today. Topics include: wage payments, harassment and discrimination, worker health and safety, disability accommodations, paid and unpaid leave, workers compensation, unemployment compensation, confidentiality, and employment "at will."
BSM129
Professional Office Skills Certificate
This course is designed to prepare students for employment in a variety of entry-level office positions. The program includes hands-on training in the skills necessary to keep offices and business running smoothly. Topics include: introduction to office careers, communication skills, customer service, office equipment, computer technology, scheduling, records management, office reception and management, screening and processing mail and freight, human resources, financial management, externship, and job search skills.
BSM203
Effective Communications
To be successful in the workplace, one must effectively communicate and cooperate with clients and co-workers. This course is designed to help managers, supervisors, and team members communicate effectively. Learn different communication styles and the significance of building rapport and credibility to improve working relationships.
BSM204
Conflict Prevention & Resolution
Conflicts are inevitable; however, when handled effectively, beneficial aspects can be recognized. This course helps employees, managers, and organizations prepare for conflict that is ever present in the workplace. Learn to handle difficult situations with poise and confidence and to respond to ensure a positive resolution. Discover how to keep unmanaged conflicts, disagreements, and out-of-control emotions from harming important working relationships.
BSM225
Customer Service
Customer service is at the heart of all organizations' successes or failures. Everyone within an organization who has contact with customers, or who provides a service to other departments within the organization, is involved with customer relations. Good relationships are built when the basic rules of customer service are followed. This course demonstrates the powerful impact positive customer service can have on an organization through the use of proven strategies, group exercises, and theory.
BSM229
Managing Change, Communication, and Culture
Explore contemporary issues facing both new and seasoned leaders of today's rapidly changing business environment. Analyze and discuss the effects of change, communication, and culture on an organization. Discussions are intended to stimulate thought and self-assessment by participants in order to improve overall effectiveness of their leadership capabilities.
BSM235
Managing Change
Managing change is important to all organizations. Change challenges organizations but properly managed it can motivate and energize employees allowing for growth and innovation. This course explores the challenges, examines the forces, and helps participants discover or refresh skills for managing change, dealing with resistance, and supporting a wide variety of change efforts. Appropriate for any employee that is facing rapid and continuous change as well as those who may be experiencing a single significant workplace change.
BSM239
Aspiring Leader
This course will bring leading thoughts to emerging and aspiring leaders and is ideal for new supervisors or employees preparing for future supervisory roles. Participants will explore tough supervisory topics such as relationship and teambuilding, gaining and keeping respect, managing change, improving communications, and more.
BSM240
Speaking and Presenting
Speaking during a meeting, to groups, or public speaking sometimes causes us to feel anxiety. This course helps participants discover or refresh new ways of approaching speech anxiety and examines issues such as intimidation and lack of self-confidence. Topics range from the small group meeting to public speaking. Participants will examine methods to reduce or eliminate communication fear through theory, role-play, and experiential learning.
BSM242
Conducting Effective Meetings
Effective meetings - how long should they last? How often should they occur? What makes them effective? Explore theories on what makes a meeting necessary, important, and valued. Topics will include the three-ten's: 10 things to bring with you, 10 ways to prevent boredom, and the 10 worst things to do at a meeting. Develop a deeper understanding of when to hold meetings, how to be an effective participant, how to lead, and how to close.
BSM249
Time Management
Effective time management is essential for every workplace professional. Getting a grip on managing your time and embracing tips and techniques on an ongoing basis can turn chaos into a manageable work day. Often employees feel that they have too much to do and too little time to do it. Time management tips and techniques will be explored, and participants will discover or refresh skills and learn to make the best use of their time.
BSM252
Strategic Networking
Internal and external networking improves relationships and enhances collaboration with colleagues and partners. This course focuses on improving networking skills from aligning yourself with strategic direction to collaborating across functional lines to tapping the grapevine for additional information. In addition, this course examines external opportunities by creating an elevator speech, evaluating who to know, and why to seek community involvement.
BSM254
Supervisory Skills
Were you promoted to a supervisory position to reward you for a job well done? Did anyone tell you what a supervisor is supposed to do or offer you training on how to do it? Here's an opportunity to hone your supervisory leadership skills with highly interactive learning techniques. Shared real-life experiences will bring this learning to your need level. You will even have the opportunity to help your instructor customize the workshop to meet your actual, on-the-job needs.
BSM257
Effective Communications
To be successful in the workplace, one must effectively communicate and cooperate with clients and co-workers. This course is designed to help managers, supervisors, and team members communicate effectively. Learn different communication styles, and the significance of building rapport and credibiity to improve working relationships.
BSM309
Inspiring & Managing Innovation
This course is designed to engage participants in understanding the value of innovation. Explore the competencies and culture required to drive innovation. Through lecture, assessment, and experiential learning activities, participants will develop a deeper understanding of why innovation is important in all aspects of the organization. Innovation drives organizations to be a step above the rest. All departments have room to change, grow, and innovate. More than just a process - everyone on the team can benefit from a fresh look at innovation.
BSM311
Teaching Others What You Know
There are about 80 million baby boomers in the United States today. When this group of workers retire, we will face a workforce crisis. There simply aren't enough workers to replace them. Many people wonder what will we do when all the highly skilled and experienced employees leave or retire. How will the operation continue when their knowledge and expertise walk out the door? This workshop is a small step towards responding to these concerns. It is designed to help those who have a specific knowledge, skill, or expertise to most effectively "transfer" it to others. The focus of the workshop is not on technical content or job specific methods or procedures. Instead, the discussions and practice will focus on the ways of one-on-one teaching and coaching adults that lead to the highest amount of skill and knowledge transfer and retention.
BSM500
Basic Grammar Essentials
Do your writing skills let you down? Do you need help presenting your ideas clearly to others? This workshop is designed to help you brush up on grammar and usage skills so that you can create error-free documents in the workplace.
BSM501
The Dynamics of Letter and Memo Writing
Do you have trouble writing clear and concise letters and memos? Do your letters and memos get the results you want? This workshop is designed to help you write more effective, polished, and professional communications, whether you want to persuade a customer or inform a co-worker.
BSM502
The Art of Writing Informative Reports and Persuasive Proposals
This workshop will guide you through the report and proposal writing process. Topics include how to effectively organize your information; how to shape your analysis (your pitch) for any audience; and how to use graphs, charts, and other design elements to make your writing stand out.
BSM503
The Successful Grant Writer
This workhsop will help you write comprehensive and persuasive grant proposals for your business or organization. Topics include understanding the federal and state grant writing landscape, understanding the RFP process, and understanding the needs of the community organizations and foundations.
BSM504
Writing for the Government
This workshop is designed for those interested in writing government documents. Participants will learn how to write a variety of policy documents, including guidelines for government programs; government requests for proposals; government press releases; and government program reports.
BSM510
The Customer is Still Always Right (Almost): Strategies for Developing Superior Customer Service Skills
Do you believe that all customers are created equal? Are you afraid of facing an angry customer? This workshop will provide you with the tools to turn angry customers into repeat business. Topics will include managing conflict, redefining the customer service professional, and empowering your employees to be ambassadors for your business. Participants will have an opportunity to put their newly acquired customer service skills into practice during a mock customer service encounter.