WDCE Course Descriptions
BSM225
Customer Service
Customer service is at the heart of all organizations' successes or failures. Everyone within an organization who has contact with customers, or who provides a service to other departments within the organization, is involved with customer relations. Good relationships are built when the basic rules of customer service are followed. This course demonstrates the powerful impact positive customer service can have on an organization through the use of proven strategies, group exercises, and theory.
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