WDCE Course Descriptions
BSM510
The Customer is Still Always Right (Almost): Strategies for Developing Superior Customer Service Skills
Do you believe that all customers are created equal? Are you afraid of facing an angry customer? This workshop will provide you with the tools to turn angry customers into repeat business. Topics will include managing conflict, redefining the customer service professional, and empowering your employees to be ambassadors for your business. Participants will have an opportunity to put their newly acquired customer service skills into practice during a mock customer service encounter.
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